Conestoga College is committed to ensuring its programs, services and facilities are accessible to those studying, visiting and working at the college.
Conestoga’s AODA policies, procedures and multi-year plan outline the actions the college is taking to comply with the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation (IASR).
Are you a Conestoga student? Learn about our accessible services through Accessible Learning.
If you are visiting Conestoga and require something in an alternate format, call Information Services at 519-748-5220, ext. 3656 or email email@example.com.
The purpose of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is to ensure that all Ontarians have fair and equitable access to programs and services and to improve opportunities for persons with disabilities. The Act will eventually cover all of these areas:
The Customer Service Standard was the first standard to become law as regulation. This standard provides guidelines and examples of how persons with disabilities can be served and accommodated when accessing services or participating in programs.
The next three standards - Information and Communication, Employment, and Transportation have been combined under one regulation, the Integrated Accessibility Standards Regulation (IASR) . This is now law and the requirements are being phased in between 2011 and 2021. In addition to the standards listed above, there are also the General Requirements that apply across the IASR.
Please refer to the IASR Regulations document, which also includes the Timelines for Compliance with the IASR.
According to the Customer Service Standards, the college must ensure that:
All employees will complete AODA Customer Service Standard training that includes information on:
Training is provided at the time of hiring and on an ongoing basis.
Further information is available below regarding accessible communications.
Employees of Conestoga and qualified job applicants selected for an interview are eligible for accommodation if they require it.
Employees with disabilities who require accommodation should submit a written request to their supervisor. This request should include documentation reflecting the nature of the request, medical grounds for the request, and any other appropriate supporting information.
More detailed information on the process is contained in the
Accommodation for employees with disabilities procedure.
Training is an important part of the Accessibility for Ontarians with Disabilities Act (AODA) which mandates wide-scale education on topics such as: customer service, accessible education and human rights.
Please note: The training modules are currently not working. New employees who require this training will be contacted when the modules are fixed.
Customer Service: In this 17-minute module, you will learn about the AODA’s Customer Service Guidelines as well as how to recognize and respond to students who have specific types of disabilities. This workshop must be completed by all Conestoga faculty, administrators and support staff.
IASR and the Ontario Human Rights Code: In this 40-minute module, you will learn about the four standards for new Integrated Accessibility Standards Regulation: Transportation, Built Environment, Information and Communications, and Employment. As part of this module, you will review five videos developed by the Ontario Human Rights Commission on the AODA and the Ontario Human Rights Code. This workshop must be completed by all Conestoga faculty, administrators and support staff.
Making Education Accessible: In this 15-minute module, Conestoga educators will learn more about Accessibility at Conestoga, Designing Accessible Education, the Accessibility Mandate at Conestoga and Ideas for Increasing Classroom Accessibility. This workshop must be completed by all Conestoga educators (e.g. faculty, technologists, technicians and Chairs).
Conestoga College is committed to ensuring that its programs, services, and facilities are accessible. Our journey to accessibility is guided by the Accessibility for Ontarians with Disabilities Act (AODA). As a result of AODA legislation, all Ontario organizations are expected to "upon request provide or arrange for the provision of accessible formats and communication supports for persons with disabilities".
Typically accessible communication refers to either converting a document into an alternate format (such as braille) or formatting a document when it is being created so that can be more easily accessed by persons with disabilities.
The Accessibility Services department's Adaptive Technology Lab is your contact should you have a request to provide a document in an alternate format (such as braille or TTY).
Note: If you are an employee, and do not have Microsoft Office 2016 on your work computer, contact the IT Service Desk at 519-748-5220 x3444, to have it installed, or visit the IT Downloads page. Using Office 2016 will enable you to use all of the accessibility features in Word, Excel and PowerPoint.
Alternate formats involve the conversion of information from one format into another in order to make the content more accessible. Conestoga's Accessibility Policy and Multi-year Plan details the range of general, academic and library resources that are eligible for conversion into an alternate format.
The most common examples of alternate formats is the conversion of print material into:
If a student requires course material in an alternate format as part of their academic accommodation, Accessibility Services will work with the faculty and the student to make sure it is provided in a timely way. For any questions around alternate formats call the Adaptive Technology Lab at 519-749-5220 ext. 3643.
If you are a visitor to Conestoga and require something in an alternate format, please email
In an ongoing effort to meet the needs of our community, Conestoga is committed to providing captioning and describing web videos. Moving forward, the expectation is that:
This information applies to all staff, faculty, administrators, and third party providers for all areas of Conestoga who wish to post video online for use by Conestoga students.
Captioned videos allow you to:
Closed captioning displays audio as text on-screen synchronized with the dialogue of the speaker.
The video, “Why Captioned Media?” provides a useful example of the added benefit of closed captioning.
Transcripts are only appropriate if there is no way a video can be captioned fast enough. Try reading a transcript and watching a video silently at the same time. Much of the meaning will be lost to the viewer because it is impossible to properly review two different formats at the same time.
Faculty will be alerted to the need to caption videos through an accommodation letter or request, usually emailed to the faculty. The letter will request captioning of all videos and turning on captioning for all videos shown in class.
Faculty should contact the media technician in the library to discuss the options for captioning non-faculty created videos. Be aware that the process for captioning a video may be lengthy.
To learn about how an instructor can create captions for videos delivered through eConestoga, please contact eConestoga@conestogac.on.ca.
Described Video is a secondary audio stream that describes nonverbal actions and graphics displaying on-screen during a video. This allows Visually Impaired Persons to understand actions, illustrations, and other visual elements of a media object.
Faculty will be alerted to the presence of a low vision or blind student in their class through an accommodation letter. The letter will request that all videos be reviewed to see if Described Video is necessary. Some videos are highly descriptive already. The student can review the material ahead of time to ensure they can access all of the content.
Faculty should contact the media technician in the library to discuss the options for descriptive audio for non-faculty created videos. Be aware that the process may be lengthy.
To learn about how an instructor can create a description track for videos delivered through eConestoga, please contact eConestoga@conestogac.on.ca.
If a descriptive video accommodation has been received from Accessibility Services, descriptive audio must be turned on in every class.
Written permission from the copyright owner is required before any audiovisual work can be closed captioned. For more information about copyright-related to audiovisual materials, please see our
copyright guide or contact the library’s media technician
Need help creating accessible content? Visit our
SharePoint site for a variety of resources.
Conestoga College is committed to making conestogac.on.ca as accessible and usable as possible.
The Conestoga College website should be compatible with recent versions of the following screen readers:
The site should also be compatible with screen magnifiers and speech recognition software.
Depending on which web browser you are using, this can be done in the following ways:
Alternatively, you can change the resolution of your computer screen to make the entire screen display larger or smaller. Depending on which sort of computer you are using, this can be done in the following ways:
You can use your web browser options to choose your own colours. Depending on which web browser you are using, this can be done in the following ways:
We strive to meet the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0, in accordance with the Accessibility Standard for Information and Communications of the Accessibility for Ontarians with Disabilities Act.
We rely upon the following tools to help us ensure that conestogac.on.ca is as accessible as possible:
You should contact us if you have trouble using conestogac.on.ca. We welcome your suggestions for helping us to make improvements.